Aastra Open Tour 2012

Posted on February 20, 2012 by Lauren

Symon Dacon and Partner Altetia returning to Aastra Open Tour 2012 to exhibit the latest enhancements in visual communication strategies

Symon Dacon and Premier French Partner Altetia, have announced their return to the Aastra Open Tour this year, where they will be demonstrating the newest range of innovative digital signage applications necessary for deploying an advanced visual communications platform. Scheduled over a six week period (8th March – 11th April), the tour will involve one day spent in eight primary French city locations; Lyon, Nantes, Paris, Arras, Metz, Toulouse, Bordeaux and Avignon.

Only two years after Altetia’s establishment in 2002, the privately owned company became an official Symon partner. Since the 2004 partnership, Altetia’s Symon portfolio has expanded dramatically, supporting a current total of 120 European installations and over 40 European customers. With a cumulative international contact base, Altetia celebrates a strong global growth with over 700 end-points positioned from Sydney through to New York. Transforming the capabilities of employees and businesses worldwide, approximately 15,000 agents are utilising a specific Altetia Symon solution to achieve full potential within their day-to-day activities. Being an Aastra A2P2 Partner since 2008, the development of Altetia’s Symon portfolio also includes a specific AP1 capable of connecting directly to the Aastra ACP Call Centre solution.

In continuing this resilient global progression, Symon Dacon were pleased to announce the release of the Symon Enterprise Suite Version 11.2.1 late last year, comprising of both hardware and software advances that function cohesively in order to manage the collection, design, scheduling and delivery of digital content to a broad array of electronic displays deployed across businesses worldwide. The 11.2 advances are specifically designed to enrich user experiences, with InView Mobile Data, the SDA 830 (Symon Digital Appliance), new data collectors and many other enhancements capable of adding extra value and efficiency to any corporate communications platform.

Visitors to the Altetia and Symon stand at the Aastra Open Tour will be able to view exclusive demonstrations of such enhancements, including InView Mobile Data, Symon’s new application designed for smartphones, android and iPad. InView Mobile Data is an extension of Symon’s popular desktop software application, InView. In order to engage with users at yet another level, Symon have introduced this mobile application to allow for data to be delivered to all iOS and android smartphones & tablets, ensuring that all employees have access to real-time, logic driven data, updates and notices even when away from their PCs. In celebrating the recent release of InView Mobile Data, Symon Dacon have announced to all attendees of the Aastra Open Tour 2012 that a complimentary iPad will be received with every order placed for InView Mobile Data before the 11th June 2012.

Symon solutions power a complete visual communications infrastructure across an entire organisation, displaying vivid multimedia content on multiple displays simultaneously, creating an immersive visual communications ecosystem. Visit Altetia and Symon Dacon at the Aastra Open Tour 2012 to learn more about the latest in visual communications strategies.

To sign up to our monthly newsletter, press releases or even information, visit: http://www.symondacon.com/signup.php

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Symon Dacon returning to Call Centre World 2012!

Posted on January 31, 2012 by Lauren

Symon Dacon will be returning to the largest trade fair event of the year, Call Centre World 2012! Come and find us at stand 4D2, hall 4!

We are incredibly excited to exhibit the latest and greatest of the Symon product portfolio, with so many new enhancements to demonstrate, including the new SES V11.2!

This event has always been extremely valuable to us, as both exhibitors and visitors, providing us with a great opportunity to network with industry colleagues, whilst also showcasing our newest innovative applications designed especially for the Call Centre industry. This year, among other exciting products, we will be exhibiting our newest mobile application, InView Mobile Data!

What’s even more exciting, Symon Dacon are offering you the chance to get your hands on a FREE iPad, with every order placed for InView Mobile Data, between 28/02/2012 – 28/04/2012! For more information on this offer, visit the Symon stand and speak to one of our sales representatives.

A Little About Symon…

Proven to be a sensation in the world of Contact Centres, Symon collects and delivers real-time data to a wide range of HD displays; including wallboards, LCD’s, plasmas, touchscreens, desktops and mobile devices. Used in contact centres all over the globe, Symon functions to create an advanced visual communications platform necessary for influencing agent capabilities and increasing business efficiencies.

With this in mind, Symon offers:

Connectivity – Symon integrates with and collects from a wide range of disparate data-sources including Genesys, Alcatel, Nortel and Avaya systems.

Scalability – Multiple displays can be managed concurrently whether they are across the office or across the globe.

Multi-purpose functionality – Symon can be used in multiple areas of the business simultaneously.

A complete turnkey solution – Including hardware, software, creative content and professional services (installation, training and maintenance).

Three main reasons to visit us at Call Centre World 2012:

1. Observe the capabilities of just some of our visual communications solutions first hand!

2. Find out more about our exclusive Call Centre World 2012 promotion! Get your hands on a FREE iPad2!

3. Take advantage of meeting some of the Symon Dacon team in person, where you can discuss any future signage plans or ask any signage related questions that you may have…

3. Witness the effectiveness of our custom created demo content on display and also discuss any of your specific content needs with our available product specialists…

This year, Call Centre World will be celebrating the 14th edition of the event, with the following sections available to all those attending: Call centre equipment, consultation, service providers, personnel management, associations/media and specials. Beneficial to all exhibitors and visitors, CCW offers helpful insights into complaint management, data protection, employee management, CRM and quality implementation.

For more information on this event, visit http://www.callcenterworld.de/en/ or for more pre-event information on the range of products and services that Symon Dacon offers to the contact centre world, visit http://www.symondacon.com/.

Don’t forget to visit us at Stand 4D2, Hall 4. We look forward to seeing you there!

Posted in Contact Centre, Events | Comments Off

Product Spotlight – What can you do with Design Studio Lite?

Posted on January 19, 2012 by Lauren

Symon Design Studio Lite is especially designed for those less familiar with the technicalities of most design software applications, allowing you to complete many communicative procedures without a single struggle.

Symon Design Studio Lite is Design Studio’s smaller counterpart. Whilst Design Studio allows for complete display management, Design Studio Lite provides users with the ability to manage the core essentialities of their displays (originally created on Design Studio), without fuss and without complication. This means that not everyone within the organisation needs to be completely skilled with Design Studio and its many impressive features.

There are many beneficial elements to Design Studio Lite, including its ability to be accessed from any web-browser – meaning users can edit basic display elements from almost anywhere! Organisations can also allocate numerous members of staff to manage basic content elements as the software allows for multi-level permissions to be set, allowing certain team members to amend various features. Keeping content fresh, relevant and timely is the key to effective digital signage. With Design Studio Lite allowing for large team collaborations, content is more likely to be maintained on a more regular basis!

These are just some very basic elements that Design Studio Lite offers. Getting into the more technical elements, the software offers three main components. These include ‘Priority Messaging’, ‘Dynamic Messaging’ and ‘Message Explorer’. Here’s a quick breakdown:

  1. Priority Messaging allows you to take over the entire screen of a flat panel display (LCD and Plasma) and also Symon InView desktop clients to initiate any urgent, pre-built messages. You have the option to copy a message, edit this message and send this message out to allocated members. The original message will remain the same.
  2. Dynamic Messaging allows you to choose and play a pre-built message on a video display. This is very useful for employee notifications or staff reminders – ensuring that all intended members receive the message in good time! Once again, the message will remain the same.
  3. Message Explorer allows you to see all of your available messages on the Symon Enterprise Server that you have been given access to. You can change the actual server message instead of just changing a copy, including text (font size and type) or lifetime of a message.

Whilst being an extremely quick and easy method to change display content, Design Studio Lite is incredibly popular for its simplicity and ability to keep employees up-to-date with crucial business information. With an exceedingly low learning curve, employees can get straight to business!

For more information, contact a Symon Sales Representative at 01442 233 222 or visit http://www.symondacon.com/ to see more of what we have to offer!

Keep up to date with Symon Dacon at http://www.symondacon.com/signup.php

Posted in Design Studio Tip & Tricks, Product Updates | Comments Off

BT Young Scientist and Technology Exhibition 2012

Posted on January 19, 2012 by Lauren

Symon Dacon are pleased to have supported partner company BT, in powering visual communications for one of the largest educational events of the year, The BT Young Scientist and Technology Exhibition 2012! We are proud to have been able to support such a large event and are even more pleased to be able to share our digital signage capabilities with an even bigger audience.

For all those who were unable to attend the event, we have included a little preview of just some of the content on show at the exhibition and awards ceremony – all to give you an even better idea of Symon’s diverse content capabilities!

Posted in Digital Signage Content, Events | Comments Off

Digital Signage and Employee Communications

Posted on January 19, 2012 by Lauren

Digital Signage is fast becoming a must for corporations who wish to effectively communicate the right message to employees, both in the right place and at the right time!

In the modern business world, having direct communication links to and amongst employees is definitely one of the most crucial factors for any corporate success to be witnessed. Despite being highly essential, some companies are still struggling to maintain communication levels throughout their numerous facilities, which in-turn has a significant knock on effect on employee capabilities and therefore on overall business performances.

Although many organisations believe internal emailing systems and traditional notice boards to be sufficient in terms of maintaining staff awareness and initiating those crucial messages of ‘high importance’ – time and effect proves otherwise.

Traditional notice boards are definitely a thing of the past! Digital signage is swiftly taking over, especially now that organisations are realising the significant impact that any visual communications solution can have upon any intended target audience. Emailing systems are definitely an improvement to these noticeboards, yet still lacking the impact and immediacy of digital signage – the most successful communications medium to date.

Top 10 reasons for incorporating a visual communications solution within your business;

1. Increase the transportation speed of important corporate information and simultaneously, the response rate of your employees!

2. Motivate employees with inspirational content including employee of the month, sales member of the month and any other incentives.

3. Easily keep staff up-to-date with new products and product availability status’.

4. Encourage employees to make more informed decisions as frequent access to required information will result in greater staff confidence!

5. Reduce the ‘seriousness’ of usual communication strategies by including more upbeat content which will in-turn attract the attention of your staff.

6. Reduce the cost of printing! Traditional newsletters, posters and memos can become expensive when used on a regular basis, not to mention the slow transition times involved between creation and print.

7. Provide employees with access to real-time data, allowing them to see the current position of the business – always motivational!

8. Increase customer satisfaction! With highly informed and motivated employees comes happier customers, resulting in real ROI.

9. Give employees access to live feeds/TV, including weather, travel information etc. A good way of keeping content fresh and improving the atmosphere of the workplace.

10. Welcome visitors into your offices! Digital Signage does not only have to be used to communicate only with employees. Multi-functionality is one of its key selling-points!

For more information on how Symon Dacon can equip your business with the most effective employee communications solution, Click Here. Or for more information on Symon Dacon and our solutions, visit http://www.symondacon.com/ or call 01442 233 222.

Keep up to date with Symon Dacon at http://www.symondacon.com/signup.php

Posted in Digital Signage Content, Digital Signage News | Comments Off

Call Centre World 2012

Posted on January 19, 2012 by Lauren

Symon Dacon are once again attending Europe’s leading annual trade fair event – Call Centre World 2012!

Taking place in Berlin, Call Centre World 2012 will be held at the popular Estrel Convention Centre between 28th February – 1st March 2012 …Where Symon Dacon can be found at stand 4D2 (Hall 4).

We are extremely excited to be returning, once again, to an event which has always been extremely valuable to us, as both exhibitors and as visitors. All attendees will benefit from an amazing opportunity, allowing them to network with industry specialists, establish crucial business contacts and develop an even better understanding of the latest products, innovations and trends – a definite must for all those with any connection to the call centre industry.

What’s even more exciting, Symon Dacon are offering you the chance to get your hands on a FREE iPad, with every order placed for InView Mobile Data, between 28/02/2012 – 28/04/2012! For more information on this offer, visit the Symon stand and speak to one of our sales representatives.

Taking full advantage of this annual opportunity, Symon Dacon will be attending, once again, in order to exhibit the latest enhancements of the Symon Product Portfolio. We will be demonstrating the newest means of applying highly effective digital signage solutions within any contact centre environment! Such solutions are designed to effectively maximise employee performances which will in-turn dramatically enhance customer experiences and efficiently increase business success, all through effective data visualisation. Visitors can simultaneously take advantage of meeting some of the Symon team in person, with the opportunity to discuss any possible future signage plans or ask any signage related questions.

This year, Call Centre World will be celebrating the 14th edition of the event, with the following sections available to all those attending: Call centre equipment, consultation, service providers, personnel management, associations/media and specials. Beneficial to all exhibitors and visitors, CCW offers helpful insights into complaint management, data protection, employee management, CRM and quality implementation.

For more information on this event, visit http://www.callcenterworld.de/en/ or for more pre-event information on the range of products and services that Symon Dacon offers to the contact centre world, visit http://www.symondacon.com/.

Don’t forget to come and see us at stand 4D2, Hall 4. We’re sure you won’t miss us – we look forward to seeing you there!

Keep up to date with Symon Dacon at http://www.symondacon.com/signup.php

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Recent Installs: E.ON Service Plus GmbH

Posted on January 19, 2012 by Lauren

Symon Dacon in partnership with Tieto supplies E.ON Service Plus GmbH with effective data visuals designed to dramatically heighten corporate communication levels

In partnership with Tieto, a leading IT services company based within northern Europe, Symon Dacon have proudly equipped E.ON Service Plus GmbH with a fully networked visual communications solution designed to enhance corporate communication levels.  With over 18,000 business experts offering services in industry and enterprise solutions, our partner Tieto delivers product engineering solutions to a worldwide client base.

To read the full version, follow:

Keep up to date with Symon Dacon at http://www.symondacon.com/signup.php

Posted in Case Study, Installations | Comments Off

Industry Insights

Posted on January 19, 2012 by Lauren

Digital Signage and Social Media – Increase the value of your digital signage by further reducing the gap between you and your target audience!

Digital signage and social networking sites are no longer two separate means of brand exposure. More and more businesses are incorporating popular social media sites, including ‘Facebook’, ‘Twitter’ and ‘MySpace’, into their digital signage content in order to move away from the traditional one-way mode of communication.

Four main reasons to incorporate social media within your digital signage content:

1. Further increase that all important viewer engagement - Depending on your particular digital signage intentions, incorporating popular social networking sites within display content could attract even more of that attention that you’re looking for. Audiences who are familiar with these sites will automatically be attracted to what the signage is offering… Maybe using your interactive digital signage solution to offer viewers the chance to redeem an in-store discount voucher by logging in to their Facebook account wouldn’t be such a bad idea!

2. Keep content fresh, relevant and up-to-date – It’s always a challenge to keep your digital signage content ‘new’, but this is definitely a crucial factor when the success of any digital signage solution is governed by the content on show. Incorporating social media within your digital signage would allow for frequent social networking feeds to appear whenever initiated by business or more importantly, customer. Displaying positive company/product feedback from customers who have ‘posted’ on a social networking site will definitely encourage a larger customer base.

3. Increase functionality- Whilst your display is being used to communicate to all customers in-store, it could also be used to allow your customers to communicate directly back to you. This could be extremely advantageous. For example, a retailer may choose to advertise ‘new season items’, therefore effectively promoting products and encouraging an increase in sales. At the same time, via social media, viewers could be permitted to select which items they most ‘like’ through the popular Facebook button used to publicly generate large fan bases. Whilst other customers would be able to see which items are currently most popular, businesses would also be able to gather information that would allow them to make future product selections. Unveiling key trends is a definite value that social media can bring to your digital signage and simultaneously, to your business.

4. Increase business personality- Sometimes rare to come across, however we believe it’s definitely good, in some cases, to move away from being completely professional. Show a little bit of business personality by ‘tweeting’ to your customers via your digital signage solutions. This could mean bigger results!

Digital Signage possibilities are endless! For more information on the range of content services which Symon Dacon can offer, email Matt Cole, our Manager of Visual Communications at mcole@symondacon.com or call 01442 233 222.

Keep up to date with Symon Dacon at http://www.symondacon.com/signup.php

Posted in Digital Signage News | Comments Off

Behind the solution: Lauren Comfort – Marketing Coordinator

Posted on January 19, 2012 by Lauren

1. How long have you been working with Symon Dacon?

“I joined Symon Dacon in July 2011 after graduating from university”.

2. What is an average day like for you?

“I don’t think I could describe an average day since most days are pretty different. Much of my time is dedicated to writing our monthly newsletter, producing case studies, generating email campaigns, preparing for trade shows and also working on our direct marketing campaign.”

3. What is the main highlight of your job?

“I really enjoy working on our case studies and our newsletters – or pretty much anything that I can create myself. I also like the fact that I have a varied ‘to-do’ list, keeping me busy every day and stopping some tasks from becoming too tedious. The fact that I’m still learning is definitely another plus. I haven’t been with the company very long, so I am still learning about various marketing strategies that I was previously unaware of”.

4. What is the most exciting thing you’ve been working on recently?

“Our team have recently completed some very exciting projects which I am currently in the process of creating case studies for. We enjoy distributing these to all who have signed up on our website, as we feel really passionate about informing others of all the different ways that our digital signage solutions are being used, in businesses of all different types, located all over the world. I definitely recommend signing up! These will all be issued soon so look out for them!”

Keep up to date with Symon Dacon at http://www.symondacon.com/signup.php

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FAQ – Design Studio Special

Posted on January 19, 2012 by Lauren

Question: I have a layout on an SDA which includes a web page within one of the elements but it won’t display properly. Why?

Answer: The chances are that you have been upgraded to the latest version of the Symon Enterprise Software (11.x) which deals with the URL for these web pages slightly differently.  Within Design Studio under the Toolbox section | Various special types of Content | Other content –  you can select the Web URL. Here you must specify the webpage full address including the http:// or https:// prefix.

Keep up to date with Symon Dacon at http://www.symondacon.com/signup.php

Posted in Design Studio Tip & Tricks, Frequently Asked Questions | Comments Off