Symon OnTarget – Bringing the Olympics to you!

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Product Spotlight: Coming Soon!

Symon InView Screensaver – Coming Soon to the Symon Product Suite!

In addition to our highly popular desktop software application, InView, Symon Dacon are pleased to be giving you a sneaky insight into what will be, the latest addition to our InView software product range. With Symon users expressing their utmost content with Symon InView, we decided it was only necessary to exceed the satisfactions of our customers with a highly valuable screensaver application designed to further influence viewer behaviors, even when displays are idle!

Coming soon to the Symon product portfolio therefore, is the innovative Symon InView Screensaver! This software application takes digital signage that leap further by targeting corporate and/or consumer audiences at all times, making even display idle modes perfect for capturing audience attentions and delivering key information to all within high traffic environments. This standard Windows Screen Saver has the ability to play Symon InView content when users’ displays are idle and just like InView, this software application also has the capacity to display videos, graphics and Symon messages, all within multi-area layouts! Whilst being limited to a single output playlist, this being the primary monitor, InView Screensaver can also be cloned on up to three additional monitors, should the user have a multi-monitor PC.

So where would Symon InView Screensaver be most handy? Perhaps front of house, where displays are often not necessarily going to be in 24/7 use, yet power saving modes would perhaps restrict such content from playing – InView Screensaver would then allow your content to play even when displays are in this mode –Handy! Or maybe, you’re in the office, not necessarily using your PC at a specific time, but would benefit from having clear visibility of corporate information, InView Screensaver therefore ensuring you have access to this content even when displays are idle. All of this, coming soon, to the ever-expanding and ever-exciting,  Symon Product Suite!

Keep up to date with all of the latest news from Symon Dacon at http://www.symondacon.com/signup.php.

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Behind the Solution: Lawrence Kain, Maintenance Renewal Analyst

How long have you worked with Symon Dacon?

Exactly 2 years now.

What are your usual day-to-day responsibilities?

Usually, on a day-to-day basis, I deal with numerous queries and requests from our sales team regarding renewal quotes for a large proportion of existing Symon users. I also interact directly with our clients themselves in order to discuss the current Symon system already in place within their facility, to allow for me to provide the most effective range of support options that would best suit both their solution and business needs simultaneously. I offer the best advice possible to Symon users in terms of which maintenance package would be most appropriate in supporting their visual communications platforms – After all, keeping our customers happy is our biggest priority! I also have other responsibilities, including reporting, maintaining stock counts and of course following up usual payment collections.

What is the main highlight for you?

Whilst I love my position, I think the best thing about working at Symon Dacon is definitely the people that I work with. I network with everyone within the business, from all different departments, however I also have a strong working relationship with all within our accounts department, which I think can have a huge influence on anyone’s daily performances. Within our department, I tend to work closely with Marsha Turay, our Financial Controller, who supports me in a lot of what I do, mentoring me and training me to be more successful within my position whilst also expanding my knowledge of other accounting procedures taking place here at Symon Dacon.

What is the most exciting thing you’ve been working on recently?

I thoroughly enjoy working on our maintenance reports which tend to be very rewarding for me, particularly when seeing how the business is continuing to progress from a maintenance perspective. Whilst this works almost as a confidence boost for me, whereby I am able to judge my own performance as Symon Dacon’s Maintenance Renewal Analyst, it also indicates the success of Symon’s maintenance procedures in general. We are able to see increasing numbers of Symon customers renewing their support packages with us, having been particularly satisfied with the services which they have received so far. Such customers have also witnessed how beneficial our support services really are. So, this is definitely one of the biggest perks to my role!

Keep up to date with all of the latest news from Symon Dacon at http://www.symondacon.com/signup.php.

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Symon Solutions coming soon to the BT Showcase at St Pauls!

Symon Dacon are pleased to announce that a number of our Visual Communications Solutions will soon be added to the BT Showcase, within the BT Centre Auditorium, St Pauls – Central London. With demonstrations of the latest technological advances in business communications and with a large team of dedicated specialists, the BT Showcase is the place to go to get a thorough understanding of the newest innovations in UCC, BT Unified Communications & Collaborations. As a leading provider of Visual Communications Solutions, Symon Dacon are pleased to be adding a number of our solutions to the demonstrations already in place within the BT Centre, where visitors will soon be able to witness the impact of a range of our latest visual communications solutions first hand.

The BT Showcase offers visitors the chance to observe the best range of technological communication platforms currently available to a range of business types, throughout a variety of sectors. With specialists dedicated to each appropriate sector, such demonstrations are effectively designed to ensure that every appointment is as thorough as possible, making each visit especially worthwhile for you. To dig even deeper and get a more realistic understanding of just how such solutions could be effectively incorporated within your business, demonstrations can even be personalised to your own requirements. To take advantage of this, all you would need to do is register your details and book your session in advance, giving BT specialists enough time to prepare your demonstration as effectively as possible.

With it sometimes being quite challenging to remain up-to-date will all of the latest technological advances and likewise to comprehensively understand which solutions would most effectively suit your particular business, Symon Dacon are excited to be contributing to the efforts of BT in presenting the best means of improving your communications with employees, customers, associates and suppliers, most successfully. Find out more about the BT Showcase in London HERE!

Keep up to date with all of the latest news from Symon Dacon at http://www.symondacon.com/signup.php.

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New Faces at Symon Dacon!

Let’s give a warm welcome to the new faces here at Symon Dacon! With our success continuing to soar, we now have an extended team here at Symon Dacon to ensure all business procedures remain at their best.

With this in mind, we are pleased to announce the latest additions to the Symon Dacon team:

Greg Tolliday, Sales Consultant

Having joined the company on the 1st February this year, Greg is the latest addition to the Symon Dacon Sales team. With a strong background in technical AV solutions from having operated with one of the UK’s leading AV distributors, we welcome Greg as a highly valued Symon Dacon Sales Consultant. With a resilient approach to business and a highly dependable knowledge of Visual Communications Solutions, Greg will now be applying his extensive knowledge in order to satisfy the increasing number of businesses requiring a specific Symon Solution to be implemented throughout their faculties.

James Ramsden, Business Application Engineer

James joined Symon Dacon as a Business Application Engineer on the 12th March this year, boasting a wealth of experience in supporting a range of corporate network infrastructures. With an extensive knowledge of SQL and PHP, James is a highly valued addition to the Symon Dacon Professional Services team and will therefore be contributing his capabilities in order to effectively implement Visual Communications solutions across multiple business sites, of all different varieties, whilst also striving to boost Symon customer service standards. James will therefore be applying his extensive knowledge of technical configurations, in order to get Symon solution’s effectively and efficiently up and running!

Corrie Tilcock, Technical Support Analyst

Having only recently joined the company on the 2nd April, Corrie is the latest addition to the Technical Support team, where he is now applying his thorough knowledge in software support and in-depth experience with Oracle and Systems/SQL server configurations. Corrie will now be applying his concentrations as a means of supporting all Symon customers and solutions to the best possible standard, providing technical assistance to those that need it, when they need it most, whilst also providing assistance to the remainder of the Technical Support team. Corrie will therefore also be contributing to further increase satisfaction levels among Symon Dacon customers.

In applying their wide range of skill and experience within several of our departments, we are extremely pleased to welcome Greg, James and Corrie to the Symon Dacon team!

Keep up to date with all of the latest news from Symon Dacon at http://www.symondacon.com/signup.php.

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Social Media!

We like to share a lot of what’s happening at Symon Dacon with all of our customers, partners and associates and would therefore love for you to join our social networking pages! It’s difficult to squeeze everything into our newsletters, so to keep up to date with all news from our end, join us now on LinkedIn or on Twitter. Come on, network with us!

To receive some of the latest news from Symon Dacon, you can also register at http://www.symondacon.com/signup.php.

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Frequently Asked Questions

Due to its location I can’t connect an SDA directly to the network. Is there a wireless version of an SDA?

Certain SDA’s do have the ability to connect wirelessly. Your Regional Manager will have more details of which ones and their capabilities and will be happy to answer any questions you have.

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Frequently Asked Questions

I have SDA830 units and noticed that there are multiple connections for video output. How can I use the other two spare outputs?

Each SDA830 is capable of driving up to three independent video outputs. One is enabled by default but additional outputs can be enabled upon purchasing licenses.  One of the ports is in the HDMI format with the other two requiring external “dongle” converters.

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Frequently Asked Questions

What is an SMA3000 unit?

An SMA (Symon Multiplex Alliance) 3000 unit provides a user with this ability to display signage across multiple displays. Popular as a display system in the hospitality sector an SMA can provide information to up to 12 screens. One typical application for this to provide meeting information such as company name, meeting and end times and also general room usage information.

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Frequently Asked Questions

With the Olympics, Football Euro 2012 and the Queens Diamond Celebration coming up I want to provide a TV feed to the LCD screens in my Centre. What is the easiest way to do this?

A. Your ability to display a TV feed to the LCD via the SDA will depend upon the TV setup and the make and model of SDA. In general a Freeview box that has been set up to show a good TV picture can be used up to provide a signal to the SDA. The easiest way to make this connection is using the S-Video connection on the back of the SDA. This is a small, five pin, “DIN” socket. An adapter that allows the Freeview box to connect to this socket may be required.  A layout with a Video plugin has to be configured within Design Studio to run full screen or through an area within the layout. Certain parameters need to the set up within Design Studio to ensure that the TV signal is displayed properly. Technical Support provide you with details as appropriate.

Technical Support can be contacted Mon-Fri  08:00 – 18:00 on +44(0)1442 275200 or email support@symondacon.com.

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