How long have you worked with Symon Dacon?

Exactly 2 years now.

What are your usual day-to-day responsibilities?

Usually, on a day-to-day basis, I deal with numerous queries and requests from our sales team regarding renewal quotes for a large proportion of existing Symon users. I also interact directly with our clients themselves in order to discuss the current Symon system already in place within their facility, to allow for me to provide the most effective range of support options that would best suit both their solution and business needs simultaneously. I offer the best advice possible to Symon users in terms of which maintenance package would be most appropriate in supporting their visual communications platforms – After all, keeping our customers happy is our biggest priority! I also have other responsibilities, including reporting, maintaining stock counts and of course following up usual payment collections.

What is the main highlight for you?

Whilst I love my position, I think the best thing about working at Symon Dacon is definitely the people that I work with. I network with everyone within the business, from all different departments, however I also have a strong working relationship with all within our accounts department, which I think can have a huge influence on anyone’s daily performances. Within our department, I tend to work closely with Marsha Turay, our Financial Controller, who supports me in a lot of what I do, mentoring me and training me to be more successful within my position whilst also expanding my knowledge of other accounting procedures taking place here at Symon Dacon.

What is the most exciting thing you’ve been working on recently?

I thoroughly enjoy working on our maintenance reports which tend to be very rewarding for me, particularly when seeing how the business is continuing to progress from a maintenance perspective. Whilst this works almost as a confidence boost for me, whereby I am able to judge my own performance as Symon Dacon’s Maintenance Renewal Analyst, it also indicates the success of Symon’s maintenance procedures in general. We are able to see increasing numbers of Symon customers renewing their support packages with us, having been particularly satisfied with the services which they have received so far. Such customers have also witnessed how beneficial our support services really are. So, this is definitely one of the biggest perks to my role!

Keep up to date with all of the latest news from Symon Dacon at http://www.symondacon.com/signup.php.

Let’s give a warm welcome to the new faces here at Symon Dacon! With our success continuing to soar, we now have an extended team here at Symon Dacon to ensure all business procedures remain at their best.

With this in mind, we are pleased to announce the latest additions to the Symon Dacon team:

Greg Tolliday, Sales Consultant

Having joined the company on the 1^st February this year, Greg is the latest addition to the Symon Dacon Sales team. With a strong background in technical AV solutions from having operated with one of the UK’s leading AV distributors, we welcome Greg as a highly valued Symon Dacon Sales Consultant. With a resilient approach to business and a highly dependable knowledge of Visual Communications Solutions, Greg will now be applying his extensive knowledge in order to satisfy the increasing number of businesses requiring a specific Symon Solution to be implemented throughout their faculties.

James Ramsden, Business Application Engineer

James joined Symon Dacon as a Business Application Engineer on the 12^th March this year, boasting a wealth of experience in supporting a range of corporate network infrastructures. With an extensive knowledge of SQL and PHP, James is a highly valued addition to the Symon Dacon Professional Services team and will therefore be contributing his capabilities in order to effectively implement Visual Communications solutions across multiple business sites, of all different varieties, whilst also striving to boost Symon customer service standards. James will therefore be applying his extensive knowledge of technical configurations, in order to get Symon solution’s effectively and efficiently up and running!

Corrie Tilcock, Technical Support Analyst

Having only recently joined the company on the 2^nd April, Corrie is the latest addition to the Technical Support team, where he is now applying his thorough knowledge in software support and in-depth experience with Oracle and Systems/SQL server configurations. Corrie will now be applying his concentrations as a means of supporting all Symon customers and solutions to the best possible standard, providing technical assistance to those that need it, when they need it most, whilst also providing assistance to the remainder of the Technical Support team. Corrie will therefore also be contributing to further increase satisfaction levels among Symon Dacon customers.

In applying their wide range of skill and experience within several of our departments, we are extremely pleased to welcome Greg, James and Corrie to the Symon Dacon team!

Keep up to date with all of the latest news from Symon Dacon at http://www.symondacon.com/signup.php.