With a strong people focus and a commitment to keeping staff appraised and well informed with up-to-date information. Roche decided it was necessary to install a network of strategically sited employee communications displays across their facilities worldwide. This would give staff easy access and visibility of real-time information, department and company news; Symon Dacon was selected as the preferred vendor.
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With its Frankfurt-based contact centre at the heart of Credit Europe Bank's operation, the company decided to update all call-handling technology at the centre. Long-term service provider and Symon Dacon partner NCR was selected to deploy the solution. A core requirement was for the visual display of performance data that would be easy for agents to interpret; NCR selected the Symon solution.
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Shepherd's Bush Housing Group required a high-end digital signage solution that could satisfy two key objectives simultaneously. The first, to deliver high-end customer facing digital signage within public areas in order to boost government initiatives and convey key messages. The second to collect from their Nortel system and display real-time reports within their contact centre.
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Reader Offers Ltd, one of the UK’s largest and fastest growing independent retailers of cruises, has upgraded its customer contact centre in Colchester, Essex with a contact centre solution from Avaya and BT including Symon contact centre display solution, TargetVision.
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Symon Dacon partnered with Damovo to provide Germany’s largest automobile club ADAC, with a visually engaging contact centre display solution, improving levels of productivity and morale across multiple sites.
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Principal Hayley Hotel and Conference Venues and Symon Dacon have deployed their first joint digital signage implementation at the iconic and newly named Grand Connaught Rooms. With the latest in digital signage technology, combining custom content with real-time event information, patrons effectively navigate their way around the venue.
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