When sourcing new solutions for your contact centre we know how important it is that they integrate well with your existing systems and data-sources, our fully scalable should you decide to extend the solution in the future and satisfy your existing and future requirements.
With extensive product development over the last 12 months and our latest software release SES 10.2, Symon Dacon has worked hard to ensure that our solutions satisfy these objectives and more.
As you begin to evaluate new solutions and decide which ones will be most beneficial to your contact centre, we thought now would be a good time to remind you of the value the Symon solution can offer you.
Here are 10 ways that 'Symon' can add value to your contact centre;
1. Real time Connectivity
Symon integrates with a wide range of data-sources including; Genesys, Alcatel, Nortel, Avaya, Siemens, SAP, Oracle, Microsoft, Cisco and many more
2. Built on latest Microsoft platform
This means we are able to create extra functionality by developing and deploying plug-ins if you have requirements that are not part of the core product
3. Wide range of displays
Including LCDs, wallboards, desktops, mobile devices and interactive kiosks, enabling you to get information where it's needed when it's needed
4.
InView
A "virtual LCD" real-time desktop alerting and visualisation tool including dynamic business scorecards, dashboards, graphs, charts, text and video
5. Creative Design
Keeps agents engaged and prevents screens becoming wallpaper
6. Scalability
Multiple displays can be managed simultaneously whether they are across the hall or across the globe
7. Multi-purpose functionality
Symon can be used in multiple areas of the business simultaneously; for call center stats, employee communications, guest messaging and more
8. A complete turnkey solution
Including hardware, software, creative content and professional services (installation, training and maintenance)
9. Interactivity
Symon offers a range of HD-LCD screens with integrated media player and touch-screen capability, enabling you to drill down into relevant content with ease
10. Bandwidth Resourceful
Information is cached locally to reduce bandwidth.
