Installation
Symon Dacon or an authorised third-party integrator will, in the majority of cases, install the newly purchased solution. The installation process will be supervised by a Business Application Engineer (BAE) who is familiar with your site based upon the associated requirements defined in the Design phase of the purchase process. The BAE will create a formal implementation plan and then work in collaboration with the customer’s central point of contact to ensure that the installation process will go smoothly and cause as little disruption to the daily operations as possible.
The key activities performed in the Installation phase are as follows:
- Ordering hardware, software and associated services
- Planning acquisition of resources and scheduling the actual installation
- Loading and configuring software (if applicable)
- Configuring and installing hardware in the venue’s designated equipment room
- Testing the installation of the hardware and software
- Loading content developed in the creative process (if applicable)
- Providing user training as set forth in the Content Administration Process
